Family communication
Keep families informed without exposing internal records.
Give relatives controlled visibility of approved updates, visit activity and relevant care information while protecting safeguarding, governance and staff confidentiality.
Product preview
Family Portal workspace
Approved updates
Generated from connected operational records
Family requests
Generated from connected operational records
Hospital status
Generated from connected operational records
Restricted records
Generated from connected operational records
How it works
How communication stays clear and controlled
Approve what families can see
Share updates that are suitable for relatives without exposing internal operational notes.
Link updates to the right person
Family visibility is tied to the client record and controlled by role permissions.
Keep confidential work protected
Safeguarding, whistleblowing, governance and staff discussions remain restricted.
What is included
The practical controls inside Family Portal.
Connected, not siloed
Connected to client records, visits and approved communications
Family Portal is designed to keep relatives informed without exposing internal governance notes, protected investigations or confidential staff discussions.
Outcomes
Better communication without creating confidentiality risk
Outcome 1
Families can see appropriate updates without chasing by phone.
Outcome 2
Managers retain control over what is shared.
Outcome 3
Confidential investigations and staff records remain protected.
Family Portal
Give families confidence while keeping professional boundaries intact.
See how family visibility can sit safely inside your care operations.